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Voice AI adoption scales up in India as 31 pc of firms move to limited production

Indian enterprises rapidly scale voice AI adoption, driving operational efficiency and customer satisfaction. Thirty-one percent of companies transition from trials to limited production, led by the BFSI, telecom, and e-commerce sectors. This regional surge highlights the growing maturity of conversational agents in high-volume enterprise workflows.

ET CIO·Oct 8, 2026

Opening Kapyn…