Enterprise AI teams are consolidating agent orchestration onto model-provider platforms, with Anthropic's Claude leading significantly due to its advanced underlying model. However, deployed "agents" are predominantly chatbot wrappers, not true multi-step workflows, and real-time cost control remains rare, indicating a gap between ambition and current reality. This research highlights enterprise preferences for hybrid control planes to avoid vendor lock-in and the factors driving platform selection, such as model gravity and reliable multi-step execution.
Opening Kapyn…